What if I’m getting an error that my Digital Code has already been redeemed?

IMPORTANT: If you have a VPN (Virtual Private Network), please deactivate it before you try redeeming your digital offer code.

If you get a message that your code has been redeemed, please try the steps below:

• Review and enter each letter and numbers carefully. Some letters and numbers look similar on the insert sheet (i.e., "0" and "O" or "1" and "I")
• Make sure the code is for digital copy and not for promotions or surveys
• Turn off your VPN
• Log out then log back into your account

If you are still unable to redeem your code, please contact us here. Please provide us with details of your issue including the title, digital offer code and retailer where you purchased the title. However, we do not provide a replacement code if the digital code offer has expired. For more information about expired digital codes, please check our FAQ here.